We don't offer help over the phone or chat service because email allows us to quickly direct you to the team member who is best suited to answer your question and provides us with a clear record of all of your questions and what we've suggested. Over the past 10+ years of supporting QLab, we've consistently found that email correspondence provides our users with the best and fastest help. If you have a technical question, please include the version of QLab and macOS that you’re running. When you get in touch, please include any details that may help us understand your question, and we'll work hard to get you up and running. We offer all of our users the same high-quality, free, friendly, and fast email-based support at If you email us during our business hours, 9 am - 7 pm Eastern US time Monday - Friday, we typically reply within an hour.
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